Frequently Asked Questions
Have a question? We're here to help.
Do you ship internationally?
Currently, we only ship within Sri Lanka through our website. For international orders, please contact our support team via our Contact page to arrange a custom shipping quote.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Personalised items may require an additional 2-4 business days for processing.
Can I return or exchange my order?
We offer a 14-day return policy for unused items in their original packaging. Please note that custom or personalised items cannot be returned unless they arrive damaged or defective.
What materials do you use?
Our totes are crafted from premium 100% cotton canvas, chosen for its durability and natural texture. Each bag features reinforced stitching and quality metal hardware for long-lasting everyday use.
How do I care for my Cardle product?
Wipe clean with a damp cloth. Do not machine wash or tumble dry. Keep away from prolonged direct sunlight and extreme heat to maintain the material's integrity.