Shipping Policy

We Deliver Island Wide

Delivery Time

Our team diligently strives to dispatch your package as quickly as possible. Deliveries are usually completed within 5–7 working days, excluding mercantile and public holidays. Once we receive your order, our dedicated in-house staff and courier partners work hard to ensure delivery within the specified timeframe. However, please note that during promotional periods or due to unforeseen circumstances, such as inclement weather, there may be slight delays beyond the estimated delivery timeframe.

Orders placed on Saturday and Sunday will be processed on the following Monday. It’s important to note that shipping time is an estimate starting from the date of shipping, not the order date, and may be prolonged due to issues like an invalid address or contact number.

Items will be packed and dispatched based on their availability. Should a product be unavailable, our representative will reach out to you for confirmation before proceeding. Unfortunately, store pick-ups and one-day delivery services are not offered; we strictly adhere to our standard delivery procedure.

Prior to delivery, our courier partner will contact you to provide information about the delivery.

Delivery Cost

Island wide LKR 300

Delivery charges for your order will be calculated and displayed at the website checkout.

Contact Amends

Shipments will exclusively be directed to the address and contact numbers specified in the order. In the event of unavoidable circumstances necessitating a change, please contact our hotline or send us a message via Messenger/WhatsApp.

Modifying delivery addresses may result in shipping delays, but we assure you that we will make every effort to minimize any inconvenience caused.

Please note that product changes cannot be accommodated at the time of delivery. However, adjustments to an order can be made before it is dispatched.

After three unsuccessful delivery attempts, the parcel will be returned to us.

Order Cancellation

To initiate the cancellation of an order, please reach out to us via our hotline or send a message on our Messenger/WhatsApp within an 24-hour window from the time of placing the order. Cancellations can only be processed before the order is dispatched.

For any additional questions or concerns, our dedicated team is ready to assist you!

Feel free to contact us via email at hello [at] cardle [dot] lk or call us on +94 77 949 7859